How long does it take to set up?
An afternoon. You pick the employees you need, import your products from Shopify, WooCommerce or a spreadsheet, add your prices and policies, and connect a channel. There is no code and nothing to install.
Will customers know they are talking to an AI?
Yes. The chat on your website says so above the first message, assistants say so plainly when asked and never deny it, and outbound calls open by saying it. Several laws now require this, and our terms put the duty on you to add anything more your own law asks for.
What happens when an assistant does not know something?
It asks you rather than guessing, tells the customer it is checking, and remembers your answer so it never has to ask again. You can also have it hand the conversation to a person at any point.
Can I take over a conversation myself?
At any moment. Every conversation is in one inbox, your team can reply in it, and an assistant can be paused or switched off entirely.
Which channels can I connect?
WhatsApp, Instagram, Facebook Messenger, Threads, TikTok, Telegram, Discord, email, and the chat on your own website. They all land in the same inbox.
What languages does it speak?
Fourteen in the dashboard, and your assistants reply in whatever language each customer writes in, switching when the customer does.
Do you train AI models on my conversations?
No. Not us and not our providers — they are contractually bound not to. It is written into our data processing agreement as a term, not a preference.
What does it cost, and can I stop?
Plans are on the pricing page and start the day you sign up. Cancel any time from Billing; see the refund policy.
Does it cost extra to message on WhatsApp?
WhatsApp charges its own fee per conversation, billed by Meta straight to your WhatsApp Business account at its rate for each country. We add nothing on top.
Still stuck? support@semaji.com.