Refund policy

Last updated: 12 October 2026

See it working before you pay

There is no free trial. You can watch a whole AI team at work, in a real dashboard, on our live demo, with no card and nothing to install. Semaji is paid for by the month or the year, and your team starts the moment you choose a plan.

14-day money-back guarantee

If you are not happy, you can ask for a full refund within 14 days of any payment: a new plan, a renewal (monthly or yearly), or a pack of extra AI conversations. No questions asked.

How to ask

Email support@semaji.com with the email address you paid with, or reply to your receipt. Payments are processed by our reseller Paddle, so you can also ask Paddle directly through the link on your receipt or at paddle.net. Refunds go back to the card or account you paid with, usually within 5 to 10 business days.

Cancelling

You can cancel any time from Billing in your dashboard. Your plan stays active until the end of the period you paid for and does not renew. After 14 days, a payment is not refunded, but you keep the service until the period ends.

Contact

support@semaji.com