How your AI team passes a customer between each other
One customer, one conversation, one voice — even when three different specialists touch it. Here's how the hand-over actually works.
A customer asks one question and it turns into three: a price, then a question about their skin, then where their last order is. In a good shop, the right person answers each part without the customer ever being told to "hold on" or repeat themselves. Your AI team works the same way.
Routed, not bounced
A message lands with the first employee whose job it matches. If it's really a teammate's question, they hand it over with a short internal note the customer never sees, and the teammate picks up with the full context. The customer gets one clean reply, in one voice.
A person, any time
Every conversation sits in a single inbox. You can read it, step in, or take it over entirely at any moment. The assistant can be paused for one chat or switched off completely — nothing is locked away from you.